MO-KAN PICKUP CUSTOMERS PLEASE USE THE BOOK MO/KAN PICKUP RESERVATIONS PAGE ON THE LEFT
IMPORTANT NEW SECURITY MEASURES
ALL FOOD TAPED ON KENNELS MUST BE IN A CLEAR BAG SECURED WITH CLEAR TAPE
ONLY SMALL BAGS OF FOOD WILL BE ACCEPTABLE
ALL HEALTH CERTIFICATES MUST BE IN A CLEAR PACKING ENVELOPE
AS ALWAYS NO TOYS OR MEDICATIONS MAY PUT PUT INSIDE OR TAPED ON THE KENNEL
ONLY BEDDING MATERIAL, FOOD AND WATER CONTAINERS, AND ANIMALS ALLOWED IN KENNEL
ALL OTHER ITEMS WILL BE REMOVED AND DISCARDED WE RECOMMEND YOU DO NOT SEND REGISTARTION PAPERS WITH YOUR SHIPMENTS
To make an online reservation you must have a current shipping contract and email address on file in our web site contract database. On line reservations are checked on normal business days, Monday through Friday, holidays excluded. As with phone reservations, three business days advance notice is required or a rush fee will apply. All complete on line reservations received by 1:00pm central time will be processed the same business day. Please enter your email address below and press the Submit button so we can look up your online shipping contract by email address. If you have changed your email address we will need to change it in our database so you can use our online reservation system.
Refund Policy for cancelled shipments. Any shipment that is cancelled for any reason, including weather, once a reservation has been made will be charged a cancellation fee of 25%. No refunds will be made on the Fed Ex or mailing fee charged to send the shipper their shipping packets once packets have been sent out. There is no charge for rescheduling a shipment for a later date. Refunds for cancelled shipments may be obtained by returning the shipping packet with the original air waybills, the Indirect Air Carrier Security Certification Statements, and shipping labels to Pet Air 1527 Grand Blvd. Kansas City, MO 64108. Air waybills returned without the IAC forms are not eligible for refunds. Shipping packets with the above listed contents must be returned within 14 days of cancellation or no refunds will be made. If air waybills for your shipments are at the airport and you cancel the 25% cancellation fee will still apply.
Kennel Size. If kennel size is larger than booked or shipment weighs more than booked, shipper agrees to pay the higher price of shipping.
Fuel Surcharge. Due to the high cost of fuel there may be a fuel surcharge added to each shipment. Fuel surcharges vary from week to week and by airline so any fuel surcharges will be calculated on a per shipment basis. Fuel surcharges are not included on any on line price estimate or phone estimate you may have received. Fuel surcharges will be calculated once a reservation has been made.
By entering your email address below you agree to all terms and conditions of booking and shipping with Pet Air set forth above and elsewhere on our web site.
Email address:
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Fly Pets has added a password system to ensure the security of your data. If you do not have your new password please click on "Forgot Password" to have the temporary password sent to your e-mail address
If you do not have a shipping contract on file in our web site database,
click here to create one.
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